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Privacy Policy

The current Privacy Policy takes effect from 25 May 2018. The Privacy Policy (“policy”) details how personal data will be handled by L’Eroica S.r.l. (henceforth, “L’Eroica” or “the company”) through the website https://shop.eroica.cc (“the website”). According to data protection laws – including the General Regulations on data protection 2016/679 (“the GDPR”) –, the company is responsible for handling personal data. You must be 16 years old or above to register on the website and allow us to collect and keep your personal data. If you are younger than 16 years old we have the right to block and/or delete your account or user profile. The parents or legal guardians of the minor can contact us to block the minor’s account or profile through the section on users’ rights.

WHO IS IN CHARGE OF HANDLING YOUR PERSONAL DATA?

– Identity: L’Eroica srl
– Fiscal Code: IT01357870524
– Address: L’EROICA srl – Via Casabianca 25 – 53013 Gaiole in Chianti – Siena (Italy)
– Email: privacy@eroica.cc
-Contact details of the party responsible for data protection (DPO): L’Eroica srl
– Identity: Sillabe S.r.l.
– Fiscal Code: 01214680496
– C.F./P.IVA 01214680496
– Address: scali d’Azeglio 22-24
– Telephone: (+39) 0586 829931/839784
– Email: info@sillabe.it
– Contact details of the party responsible for data protection (DPO): Sillabe S.r.l.

WHAT DATA DO WE HANDLE?

1. Personal information that you provide: the company will handle the following data when the user creates an account or makes a purchase from the website:
• Identification information (name and surname, email, address and telephone number);
• User ID and password;
• Personal data (date of birth and gender);
• Financial data.
The personal data requested is mandatory; therefore a refusal to supply it will make it impossible to provide you with our services. In the event that you provide us with third party data, you expressly guarantee that you have obtained the prior consent of said third party and you are obliged to transfer the information contained in this clause, exempting the company from any liability. In any case, the company can carry out periodic checks to check this condition, adopting the measures that correspond to the applicable legislation with due diligence.
2. Personal data we collect
• Each time you access the website, the company will automatically collect and process the following personal data:
Technical information, including the Internet protocol address (IP address) used to connect your computer to the Internet, your access data, the type of browser and version, the operating system and the platform;Information on your visit to the website, including Uniform Resource Locators (“URLs”), the services you have seen or searched for; page response times; download errors; the duration of the visit, information on your interaction on the website (for example clicks and/or mouse movements) and the methods used to exit the website; errori di download;
Information obtained through the cookies used by the company on the website. Please find more information on the use of cookies below.

WHAT DO WE USE YOUR PERSONAL DATA FOR?

The company will process your personal data for the following purposes:
• Manage the services and features of this website.
• In the event that you purchase a product on the website, to improve, respect, check and manage the correct fulfilment of the contract;
• To detect and prevent identity fraud.
• In the event that you contact our customer service, process the request and provide the best possible service.
• Perform internal analysis and reporting for product procurement, future campaigns and inventory management.
• Be able to detect fraudulent access and navigation.
• Create a commercial profile about you using data derived from the management of products and services purchased and send electronic commercial communications related to similar products or services, unless you tell us otherwise by ticking the corresponding box during the registration process or by objecting at a later date.
• Develop a commercial profile about you based on the personal data that you provide and the data we obtain through your browsing on the website in order to analyse or foresee aspects such as your preferences or personal interests; and therefore be able to send you commercial communications adapted to your preferences or interests, as well as to personalise our website or services provided that you have given us your consent

LEGITIMATION

The legal basis for the processing of your personal data according to the purposes described above is as follows:
– The implementation of our contractual relationship with you, in the event that you purchase a product on the website or contact our customer service.
– The processing of the user’s personal data for the identification and prevention of identity fraud is necessary for the fulfilment of our obligations regarding money laundering.
– The fulfilment of our legitimate interest in (i) the efficient management of the services and features of the website; (ii) in the event that you contact our customer service, to process the request and provide the best possible service; (iii) maintain the surveillance, administration and protection of our services, content and web page; (iv) perform internal analysis and reporting for product procurement, future campaigns and inventory management; and (v) create a commercial profile about you using data derived from the management of the products and services contracted, and send electronic commercial communications related to similar products or services unless you tell us otherwise by ticking the corresponding box during the registration process. At all events, you have the right to object to this usage of data at any time via the e-mail address @@shop@eroica.cc@@, in which case L’Eroica srl and Sillabe srl will stop processing the data, except for reasons stipulated by law.
– Your consent to develop a commercial profile about you based on the personal data you provide and the data we obtain through your navigation on the website in order to analyse or foresee aspects such as your preferences or personal interests; and therefore be able to send you commercial communications adapted to your preferences or interests, as well as to personalise our website or services provided that you have given us your consent. You have the right to withdraw your consent at any time.
We will inform you how to simply cancel the registration without costs in every commercial form of contact. We will respond to your request as soon as possible and, in any case, within the recognised legal time frame. In cases where the company needs your personal data to fulfil its legal or contractual obligations, the supply of the necessary personal data is mandatory. If this data is not provided, the company will not be able to maintain its contractual relationship with you or fulfil its obligations.

MARKETPLACE

Through the Marketplace service, our customers can buy products and services directly from other suppliers. The sale of products and services is therefore carried out directly and exclusively between customer and seller, so the sale is contracted exclusively between them. L’Eroica limits its role to offering and making the website available to customers and sellers acting as a mere intermediary.
In the event of purchase of products or services offered by sellers separate from L’Eroica (an aspect that will be expressly identified on the website and during the purchase process), L’Eroica will transfer the data to the aforementioned seller with the purpose of being able to put you in contact with the seller, the transfer of data being legitimised by the existence of a contractual relationship between the seller and you.

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We can give your data to other companies belonging to the corporate group in the European Union for the same purposes for which we collect and obtain your data, for reasons of corporate reorganisation or in the event of sale of a corporate branch. If you have purchased a product or service through the Marketplace (“catalogue”) offered by a seller other than L’Eroica, we simply act as intermediaries, so we give your information to the seller so that it can provide the services purchased.
Furthermore, we can give your data to the relevant authorities when it is legally required, in addition to payment platforms, with the aim of detecting and preventing fraud and managing payments in the event that a product is purchased or a service is provided on the L’Eroica website.
The company has entered into contracts with suppliers for the provision of certain services (for example IT services, virtual infrastructures, cloud computing, consulting services and integral management of digital marketing actions etc.), which can access and/or process personal data in their role as data processors. Your personal data will not be transferred to countries located outside the European Union that do not offer an adequate level or do not provide the appropriate protection guarantees.

HOW LONG DO WE KEEP YOUR DATA FOR?

The company will keep your personal data for the duration of the contractual/commercial relationship and unless you request cancellation (in accordance with the methods indicated in the “Your Rights” section of this Privacy Policy); and, beyond this time, up to the expiry of the mandatory statute of limitations pursuant to the applicable regulations in force.

LINKS AND USE OF COOKIES

This website may include, display or install links to other Internet sites for your greater convenience and information. These Internet sites may operate independently of L’Eroica. It is possible that the Internet sites linked to our site adopt different privacy policies, so we strongly recommend that you read them when you visit them. Except for Internet sites or web pages owned or controlled by Sillabe, we assume no responsibility for the content, use or privacy practices of other Internet sites that you visit with links to our Site. It is possible to select some features on this website that regard the personal data that L’Eroica shares with other entities or Internet sites (such as, for example, “Share” on Facebook, Twitter or by e-mail). These features transmit data to third parties who can use the personal data in accordance with their privacy policies. These third parties may use personal data in accordance with different privacy policies. These features are operated by third parties who are not associated with Sillabe. We therefore strongly recommend that you read the privacy policies of such third parties when using the corresponding features.
Sillabe has the right to use its own or third-party cookies during browsing on the site to improve your browsing experience or to show you ads suited to your preferences and tastes. These cookies collect information about you and your browsing. To learn more about the cookies used by Sillabe on this website, please read our Cookie Policy.

YOUR RIGHTS

You are entitled to rights relating to the personal data we collect about you. L’Eroica provides you with various options to know what personal data we will process on you, how it is used and the means we use to contact you.
You can contact us at any time to exercise your rights to access, update, cancel or oppose the processing of your data, transferral of your data, and/or limit the processing of your data, attaching a mandatory photocopy of your identity card, passport or similar document.
Furthermore, you can revoke your consent at any time: (i) according to the communication instructions; (ii) by contacting us by e-mail attaching a photocopy of your identity card, passport or similar document.
Similarly, and in the event of a breach of legal obligations attributable to Sillabe regarding the protection of personal data, you have the right to lodge a complaint with the relevant Italian Guarantor for the protection of personal data.

UPDATES TO OUR PRIVACY POLICY

L’Eroica reserves the right to periodically update this Privacy Policy with three (3) days notice to reflect changes in our personal data practices. We will then publish a clearly visible notice on the website to notify users of any significant changes to our Policy, indicating the date of the last update at the top of the web page.


Cookies

Like practically all websites, ours also uses some cookies. Cookies are small text files that the websites visited by the user (but also other websites or web servers) send and record on the user’s computer (or mobile device), to then be retransmitted to the same websites (or web servers), when the user next visits the website, thus sending information.
Cookies are now fundamental tools as they allow modern sites to function in the best possible way, allowing maximum customisation, interaction and fluidity for navigation. They can also be used to monitor user browsing and then send advertising messages accordingly.
Cookies can be:

• Session (if they expire at browser closure) or permanent (they remain until the end of a term, even years).
• First-party or third-party (in this second case they are set by a site or by a webserver different from the one the user is visiting at that moment).
• Technical (necessary, sometimes essential, for a complete – or better – use of the site) or profiling (aimed at creating a user profile, to then send advertising messages in line with the preferences shown by the user during previous navigation).

The Privacy Guarantor considers technical cookies as session cookies, functionality cookies and – only under certain conditions – analytics cookies. More specifically, in the regulations dated 8 May 2014, the Guarantor specified that analytics cookies can be likened to technical cookies only if used for the purpose of optimising the site directly by the owner of the site itself, who can collect information in aggregate form on the number of users and how they visit the site.

For more information on the types of cookies, features and how they work, please visit the websites http://www.allaboutcookies.org, www.youronlinechoices.com, http://cookiepedia.co.uk and the specific regulations of the aforementioned Guarantor.

The following cookies are present on our site:

  • Technical functional cookies
    These are essential to navigate within the site using all its features, such as access to restricted areas and language selection. Without these cookies it would not be possible to provide the services requested. These cookies collect information anonymously and are not used for commercial purposes.
  • Cookie tecnici di analytics
    These cookies are used to analyse data on access to the site in anonymous and aggregate form. These cookies are related to the Google Analytics web analytics platform. These cookies do not collect information that can identify the user in any way. For details on the functionality of these cookies and how to block them, consult the privacy section of the service: https://www.google.com/analytics/learn/privacy.html?hl=it

The user can choose whether to delete, or block, some (or all) cookies through the configuration of their browser. Normally these programs also allow, with a specific option, to specifically block third-party cookies. Each browser has different procedures for managing cookies. Please see the following links to specific instructions for the most common ones:

Internet Explorer:
http://windows.microsoft.com/it-it/internet-explorer/delete-manage-cookies#ie=ie-11

Google Chrome:
https://support.google.com/accounts/answer/61416?hl=it

Apple Safari:
http://support.apple.com/kb/HT1677?viewlocale=it_IT

Mozilla Fireforx:
https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie

We also remind you that by completely disabling cookies in your browser, you may not be able to use all the interactive features.

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